The history of titling and the cost of human error

Henry Ford installed the first assembly line on December 1, 1913. This was to streamline the vehicle manufacturing process and reduce operating costs. As a result of this innovation, nearly every family in America now has a car. What’s the key to Ford’s success? automation. And that idea is perhaps even more true in today’s world, where millions of cars are bought and sold every year.

Ford was working on something huge, and the world has seen it unfold for decades, but it was bigger than car manufacturing. , impacting nearly every industry, helping America become a global economic superpower, mass-producing products of all shapes and sizes, and propelling the nation’s GDP to new heights.

Today, automation is rooted in the automotive industry and can help fix broken vehicle title systems.

Shortly after Ford introduced assembly lines to the world, it became clear that states needed a process to track vehicle ownership. I’ve found that otherwise, theft can become rampant. Some date the first vehicle title to 1931, when New Jersey began issuing ownership records to new car owners. The system was introduced in all states. However, it was a cumbersome system with endless piles of paper, overburdened file cabinets, and isolated records of ownership that were difficult to keep track of from state to state. This opened the door to many problems.

“Not only is there a substantial administrative burden of filing and processing the paperwork each time a vehicle changes ownership, but the handling, storage and mailing costs are also very high.” Revolutionizing the title industry I’m here. “If you track the lifecycle of a car’s ownership and consider all the costs from overhead, you can see how much it costs. Perhaps the biggest cost of titles is human error. “

Human error is not limited to vehicle titles. For example, IBM research shows that 95% of all data breaches are caused by human error, costing companies millions of dollars each. Gartner research shows that human error also leads to poor data quality, costing organizations an average of $12.9 million annually.

As it stands today, most automotive sectors still manage vehicle ownership manually. Several states are moving to electronic titles to save paper, reduce physical storage, and reduce errors. However, nearly every state has its own system for holding and tracking titles, and this fragmentation leads to mistakes. There is a problem. A great many US car sales are now completed online, and many cross state lines. That number is expected to grow dramatically over the next few years, making it increasingly difficult for states to control titles as they move from state to state.

“While it may not seem like a significant problem, employee fatigue, lack of experience, and lack of attention can be a real problem, especially when employees work long hours, perform repetitive tasks, and spend less time in a day. It can lead to a lot of mistakes when dealing with hundreds or thousands of documents,” Bigelow said. “Over the long term, these mistakes could cost the state and those involved millions of dollars.”

But there’s a better way. It is reminiscent of Ford’s introduction of automation. CHAMPtitles, or CHAMP for short, introduced the first-of-its-kind digital title SaaS software for governments and businesses. This greatly reduces human error in titling. State DMVs are rapidly adopting Champ’s Digital Titles and Registration Suite (DTRS) to speed up title processing for dealers, improve efficiency with lender liens, and leverage all digital titles from the title ecosystem. It allows you to remove the paper. Additionally, automotive retailers, fleet operators and insurance companies leverage Champ’s dealer titles and digital total loss products to efficiently transfer ownership. In short, CHAMP’s solution is the first digitization software designed for the entire title creation ecosystem, providing all partners with a modern digital solution to title and registration processing.

“Paper-based processes and outdated mainframe technology present a myriad of challenges,” says Bigelow. “Technology has solved these problems in many industries.Now, CHAMP is helping states, auto dealers, fleet operators and insurance companies take a step into the future with digital title and registration solutions. are supporting.”

Our patented software digitizes the transfer of title ownership anywhere in the world, completing a process that normally takes weeks in just minutes. While other companies have valiantly committed to offering electronic titles, none have crossed state borders and embraced the entire title ecosystem like CHAMP.

“By intentionally serving the entire title transaction ecosystem, our solution increases system efficiency, including faster cycle times, lower exception rates, and lower operating costs,” said Bigelow. says. “It goes without saying that states using our products save about 15 million sheets of paper a year, which is equivalent to about 1,800 trees. , these numbers are three to four times higher.These savings are good for the environment as well as the bottom line.”

Perhaps the greatest feature of CHAMP’s software is its ability to complement the existing processes of each dealer, fleet operator and state. Its modular design allows it to be integrated into different systems in a step-by-step approach, greatly reducing the burden of change management, eliminating the possibility of human error and ensuring consistency.

“We can customize our platform to meet the most pressing needs of each dealer, fleet operator, insurer and state. And importantly, these processes are scalable to all states. Yes, effectively ending the piecemeal nature of vehicle ownership across all 50 states.”

West Virginia was an early adopter of this revolutionary titling technique. “The improvement in the quality and efficiency of DMV’s service to our West Virginia dealers has been truly amazing. I used less and was able to receive the title in record time.Before CHAMP partnered with West Virginia, dealers waited 30-45 days to win the title, now it takes just 2 ~3 days,” said Jared Willick, president of the West Virginia Auto Dealers Association. At a press conference about this ground-breaking technology, West Virginia Governor Jim He Justice testified to the benefits of a digital title management solution:

It is clear that the current state of vehicle titleing requires a revolution. Human errors are so prolific and most difficult to digest that they are 100% preventable with the technology available today. Perhaps it’s time for car titling to take a page out of Henry Ford’s playbook and move to an automated solution that can scale across nations and the entire titling ecosystem.

For more information on CHAMP, please visit

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